FREQUENTLY ASKED QUESTIONS
You’ve Got Questions, We’ve Got Answers
DO YOU DELIVER?
Yes! We offer free island-wide delivery for orders above $35. Orders below $35 come with a delivery fee of $6.00 islandwide.
WHAT ARE YOUR PRODUCT GUIDELINES?
Our products are made of quality natural ingredients and are free of preservatives, additives, gluten, meat, and added sugar. Some may contain allergens such as nuts. Please refer to the individual product pages for more details.
WHAT IS THE ORDER PROCESS LIKE?
Orders are confirmed upon payment and we will send you an email confirmation.
Please pre-order so that we can ensure our products remain fresh for you!
HOW QUICKLY WILL MY ORDER BE DELIVERED?
Orders are delivered every Monday, Wednesday and Saturday. You can select your preferred day for delivery when you place your order. If you prefer other days, please drop an email at email@example.com
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payment via credit card, DBS PayLah!/PayNow, or bank transfer
To confirm your order, please proceed to make payment within 24 hours to:
Bank Transfer: OCBC 524-6-026578
DBS Paylah! Or PayNow to 96941180
Please send us your screenshot of the SUCCESSFUL transaction along with your name and WhatsApp at 96941180 to confirm your order. Payment without a screenshot will not be acknowledged.
Your order will be processed once your payment is verified. If payment is not received within 24 hours, your order will be cancelled.
CAN I CANCEL MY ORDER?
Once an order is made, no cancellations are allowed.
CAN I ADD A GIFT NOTE?
If you're sending a gift and you'd like to include a note, please include the text in the special instructions window of your shopping cart. We will include a gift tag -be sure to sign off with a name or the recipient may not know who the gift is from!
DO YOU ACCEPT CORPORATE OR BULK ORDERS FOR EVENTS (E.G. WEDDINGS, PARTIES)?
Drop us an email at firstname.lastname@example.org and we can work out something for you!
HOW LONG DO ENERGY BALLS LAST?
Our energy balls are hand-made with no artificial preservatives added and best to consume within 4 weeks. For longer storage, you may keep it in a sealed bag and store it in the freezer for up to 3months. Just thaw at room temperature for 15-30 minutes before consuming.